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Technical Support Specialist

New York City

Job Type

Full-Time

Required Experience ( in years )

2-3 years

About the Role

We are looking for a Technical Support Specialist to provide assistance to our customers with technical problems and answer queries to ensure high levels of customer satisfaction.

Requirements

1. Respond to customer inquiries via phone, email, or chat.2. Provide technical support for hardware and software issues.3. Troubleshoot technical problems and provide timely solutions.4. Collaborate with the engineering team to escalate complex issues.

About the Company

Bachelor's degree in Computer Science or related field. Proven experience as a Technical Support Specialist or similar role. Excellent communication and problem-solving skills.

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